Support

Simply signup here: https://trade.zipmex.co.id/signup, enter your information, and submit the form. Then check your email for the verification that we've sent you. Verify your account.

Important: Go to Setting > Verification Level > Start your KYC. Once your account is verified, go to Wallet > Find the currency you wish to deposit > Click on Deposit symbol to make a deposit. Once your account is funded, you can start trading!

To create an account, first make sure you are visiting the official Zipmex site at https://www.zipmex.co.id/.

You can quickly create an account directly on the home page by clicking on the signup button. You just need to fill up your email address and password. 

The minimum password length is 8 characters but we recommend using a long unique password created by a password manager.

If the password is less than 25 characters long, it must contain one special character, one number, and cannot contain your username.

Please read and agree to our terms of service and privacy policy, before checking the box and clicking “Create my account”.

Congratulations! You have successfully created your Zipmex account and you’re ready to get started.

Zipmex is an exchange service, not a wallet service. We provide clients the ability to deposit and withdraw funds to our corporate wallet for safe keeping while the funds are being exchanged or trade, but we do not provide a personal wallet service.

Zipmex uses cold storage and a hot wallet like many digital asset exchanges, so your sending address for a digital asset will not be the same as your deposit address. Do not attempt to withdraw digital assets from Zipmex if ownership of the sending address is relevant to the transaction (for example, if you're depositing into an Initial Coin Offering (ICO) address, Zipmex's hot wallet will be the depositor and not your personal Zipmex deposit address).

If you do deposit to a Zipmex address that is not listed on your deposit page, it will not be possible for us to return the funds. It is your responsibility to ensure that the address to which you are depositing is listed on your deposit page.

If you withdraw from Zipmex to a third party that returns the withdrawal to the address from which it was sent, those assets will not be recoverable by Zipmex. Please take the relevant steps to prevent your funds from being sent to addresses that are not listed on the deposit page of your account.

Before you can start buying and selling, you'll need to deposit funds into your Zipmex account. Once your account is funded, you can use the order forms under the "Buy & Sell tab to place orders. Note that the currency pair you select plays a role in determining what is bought or sold:

• If the "buy" button is selected and currency pair x/y is selected, then currency x will be bought and currency y sold.

• If the "sell" button is selected and currency pair x/y is selected, then currency x will be sold and currency y will be bought.

In currency exchange, there is always one currency that is bought and one that is sold (the sold currency is used to purchase the bought currency). The currencies bought and sold are determined by two things in the order form. First, whether the "buy" or "sell" button on the order form is selected, and second, which currency pair is selected. If you want to buy or sell the second currency in a pair (the quote currency), you have to think backwards, since the "buy" button will actually sell the quote currency in exchange for the base currency and the "sell" button will buy the quote currency using the base currency. Below is a summary:

• If the "buy" button is selected and currency pair X/Y is selected, then currency X will be bought and currency Y sold.

• If the "sell" button is selected and currency pair x/y is selected, then currency X will be sold and currency Y will be bought.

Examples:
If you have funded your account with US Dollars (USD) and wish to acquire Bitcoin (BTC), you can do so by placing a new buy order using the BTC/USD currency pairing. This will exchange your USD for BTC according to the details of your order.

Now, if you are holding Bitcoin Cash (BCH) on your account and wish to acquire more Bitcoin (BTC), you can do so by placing a new sell order using the BCH/BTC currency pairing. This will exchange your BCH for BTC according to the details of your order.

Reddit:
http://www.reddit.com/r/zipmex/

Twitter:
https://twitter.com/zipmex

Company announcements:
https://twitter.com/zipmex

Customer service:
https://twitter.com/zipmexsupport

Facebook:
https://www.facebook.com/Zipmex-2279736125649482/

Telegram:
https://t.me/zipmexasia

Medium:
https://medium.com/@Zipmex

After signing up for an account, your account has to be verified before you can use funding methods or start trading. Laws and regulations require that we verify your account by asking who you are and where you live. Zipmex takes every measure to prevent fraud and be fully compliant with KYC and AML regulations for trading of digital assets.

The different Verification Tiers are as follows:

Registered- this is the default Tier obtained after registering your account and confirming your email address. 

KYC - you can deposit, withdraw and trade in digital currency, fiat currency funding is accessible to you. Bank deposits and withdrawals are available to clients in some areas at this Tier. You are required to provide your selfie and identity documents.

In order to be eligible to register a Zipmex account and use our services, you must meet the following basic requirements:

• Age - You must be 18 years or older
• Email - You must have an email address that can receive emails from us

In order to get your account verified , we require the following documents to be uploaded in your account:

• Copy of a valid ID document
Valid documents include: passport, national identity document ("ID" or "identity card") or drivers license (front + back)

• Selfie / Video with instructions

All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary.

Listed in the table below are the estimated processing times :

Registered : 1 to 5 minutes - Automated

KYCed : 15 minutes - 30 minutes - Automated/ Manual depending on the documents of upload *

*If your application requires manual review, processing can take within 1 day

If we experience a heavy influx of new users, however, processing times for verification could slow down considerably. If you experience a delay, it doesn't necessarily mean there is something wrong with your application. We'll be sure to contact you if we need anything further from you, so monitor the email associated with your Zipmex account to see if you've received an email from us about verification. 

In order to avoid delays in processing your application, it is important that all uploaded documents meet the required criteria. If one or more documents are invalid or do not meet the criteria, we will request you to upload new documents.

If you are having problems uploading files for verifying your account or they are not being accepted it may be that they are not following the requirements. When uploading your verification files, it is important to check that they meet the following requirements:

• Copy or photograph the entire document, ensuring nothing gets cut off

• Do not alter the document or add a watermark or any obfuscation

• Ensure all information on the document is visible, readable and not blurred

• For languages such as Russian, Chinese, Thai, Hebrew, etc. that use non-Latin characters, a notarized translation of your proof of residence document will greatly speed up processing time. Japanese documents do not require a notarized translation.

Invalid Parameters

Additionally, each file needs to meet the following conditions. If one or more of these conditions are not met, your upload will fail with the error: Invalid Parameters.

• Documents must be high resolution, colour image files.

• Allowed file type extensions are: jpeg, jpg, png.

• File must be at least 98 KB and at most 3 MB.

• Image dimensions can be minimum of 350x350 px and maximum of 4096x4096px

If your file is within these guidelines but you still get the error, then please take a screenshot of your image and try to upload that instead. If it still does not work then please contact support, mentioning "Invalid Parameters" in your message.

According to Wikipedia, fiat currency or fiat money is the following:

Fiat money is a currency without intrinsic value established as money by government regulation or law.

In general, fiat currencies are any currencies that are issued by a government by regulation or law. Examples are the Singapore dollar (SGD).

Fiat currencies can be deposited to or withdrawn from your Zipmex account via bank transfers from banks in Singapore.

Zipmex supports deposits and withdrawals fiat currencies via several different banks. Below is an up-to-date list:

Fiat Currency (Bank Transfer):
Singapore Dollar (SGD)
United States Dollar (USD)
Australian Dollar (AUD)
Indonesia Rupiah (IDR)

Payments partners that we work with charge us fees for deposits in fiat currencies we support. Fees are listed on the deposit pages specific for each fiat currency, but we also keep the fees publicly available and up-to-date. Below are the deposit fees.

Fiat Currency (Bank Transfer):
Singapore Dollar - No transfer fee
United States Dollar - 10 USD
Australian Dollar - 1 % (Capped at AUD3)
Indonesia Rupiah - No transfer fee

Note that the listed fees are charged by our payments partners upon processing received deposits, but there may be your bank charges fees for carrying out transactions to our payments partners. Intermediary or correspondent banks (banks between your bank and our bank that processes the transaction in transit) may also charge fees or convert the transaction to a different currency en route. These fees are on the account of the sender and the responsibility of the sending bank.

Payments partners that we work with charge us fees for withdrawals in fiat currencies we support. Fees are listed on the withdrawal pages specific for each fiat currency, but we also keep the fees publicly available and up-to-date. Below are the withdrawal fees.

Fiat Currency (Bank Transfer):
Singapore Dollar - 5 SGD, Min. 10 SGD
United States Dollar - 25 USD, Min. 30 USD
Indonesia Rupiah - 0.5%, Min. 100,000 IDR
Australian Dollar - 5 AUD, Min. 10 AUD

Note that the fees listed above are charged by our payments partners upon processing your withdrawal, but intermediary or correspondent banks (banks between our bank and your bank that processes the transaction in transit) may also charge fees or convert the transaction to a different currency en route.

To deposit IDR via bank transfers to your Zipmex account you have to first check that your account fulfils the requirements for access to this funding method.

A quick way to check if your account is eligible is by checking the KYC levels that you have cleared. Essentially, only accounts that have cleared KYC requirements are eligible for this funding method. 

To deposit, navigate to Wallet > Deposit > IDR on your account > You can either select deposit through VA account or Bank transfer > Place deposit ticket. Follow the instructions closely.

You will then be given the option to initiate a deposit by creating a deposit ticket. This deposit ticket prepares the systems of our payments partner and our systems to receive a deposit.

The next step is to carry out the wire transfer from your bank account. Input the reference code from the deposit ticket that you have created and the exact amount of money that you entered (For Bank Transfer)

This applies to other fiat currencies as well.

KYCed Users :

Daily Deposit limit : 
AUD - 19,000
USD - 20,000
SGD - 20,000
IDR - 8,000,000,000

Daily Withdrawal limit :
AUD - 19,000
USD - 20,000
SGD - 20,000
IDR - 500,000,000

Enhanced KYCed Users : (To apply for Enhanced KYC, please contact support@zipmex.com)

Daily Deposit limit : 
AUD - 50,000
USD - 50,000
SGD - 50,000
IDR - 8,000,000,000

Daily Withdrawal limit :
AUD - 50,000
USD - 50,000
SGD - 50,000
IDR - 3,000,000,000

The daily limit works on a 24-hour sliding window, while the monthly limit works on a 30-day sliding window. What that means is that you have to wait 24 hours for the daily limit to reset and 30 days for the monthly limit to reset. Deposit and withdrawal limits are a required part of our regulatory compliance measures.

Example: Your daily deposit limit is 60,000 USD. Today at two o’clock in the afternoon you were credited a 60,000 USD deposit. Your daily deposit limit is therefore used up for the next 24 hours. That means that you will only be able to deposit fiat currency again at two o’clock the in the afternoon the next day. The 30-day sliding window works in the same manner.

The privacy of our user's personal information is very important to us and we've protected this information through the dedicated design efforts of the highly professional security experts on our team. Here's a brief summary:

• Databases containing sensitive user data aren't accessible from our site. They're encrypted and can't be decrypted without access to multiple highly secured systems.

• By far the most likely scenario for leakage of personal data would be user-specific, rather than a breach of the database as a whole - that is, if someone gained access to your personal login credentials, and could then see the same personal information you can see when you log into your account. But we provide many security tools to help you secure your account. At minimum, you should have Two-factor Authentication (2FA) for account login and set up a Master Key. You may also want to add Global Settings Lock (GSL) to your account.

Here at Zipmex, we provide a number of security features that can make your account more secure. We recommend that you secure your account in the following ways:

Basic
• Set up Two-factor Authentication (2FA).
• Secure the email account registered to your Zipmex account with a strong password and Two-factor Authentication (2FA).

Yes. And and we've developed a state of the art audit process in order to prove to third parties, including our customers, that customer funds are properly held. See here for more information on our audit process.

1. After log-in, Click on deposit icon under wallets
   
2. On this page, you will be able to see your Bitcoin deposit address and a QR code for you to scan for deposit
   
3. You will then copy the Bitcoin deposit address and paste it on the other exchange/wallet withdrawal page
   
4. You will then be notified by email that the BTC has been successfully deposited into Zipmex, you can then proceed to wallet to check the BTC deposit
   

1. After log-in, Click on withdrawal icon under wallets
   
2. On this page, you will be able to see total and available BTC balance. Withdrawal fees will be shown as well. You will then need to enter :
   1) Desired withdrawal amount
   2) External Address that you want to transfer to
   3) Comment (For one to note)
   
3. Example of external address
   
4. Enter the external address and withdrawal amount and click on ‘Withdraw BTC’
   
5. You will then receive a confirmation email to withdraw their BTC
   

6. You will see confirmation message once you click on the verify link
   
7. You will then receive an email to inform you that the BTC withdrawal has been successfully processed. You can proceed to check the wallet of the external address